Refund Policy
Last updated: May 1, 2026
7-Day Money-Back Guarantee
We stand behind KALDEF. If you're not satisfied with your paid subscription for any reason, you can request a full refund within 7 days of your initial purchase. No questions asked, walang kahihiyan.
Eligibility for Refunds
You are eligible for a refund if:
- You request it within 7 days of your first payment
- The payment was made directly through KALDEF (PayMongo, GCash, Maya, bank transfer)
- You have not previously received a refund for the same plan
Non-Refundable Items
The following are not eligible for refunds:
- Renewal payments (after the initial 7-day window)
- Plan upgrades (the difference is non-refundable, but you can downgrade)
- Lifetime plan purchases (covered by separate terms)
- Promo or discounted subscriptions
How to Request a Refund
- Go to our Support page and create a new ticket
- Select “Billing & Refunds” as the category
- Include your email address, plan name, and date of purchase
- Briefly describe the reason for your refund request
- Our team will process your request within 3-5 business days
Refund Processing
- Refunds are issued to the original payment method
- Processing time varies: 3-7 business days for cards, 1-3 business days for e-wallets (GCash/Maya)
- You will receive email confirmation when your refund is processed
- Your subscription will be downgraded to Free upon refund
Cancellations vs. Refunds
Cancelling your subscription stops future billing but does not refund past payments. You keep access to paid features until the end of your current billing period.
Refunds return your payment and immediately downgrade your plan to Free.
Contact Us
Questions about refunds? Email us at billing@kaldef.app or visit our Support page.